Technical Education
Important Citrix® Update Info
On December 1, 2003, Citrix Education announced newly updated requirements for the Citrix Certified
Administrator (CCA), Citrix Certified Enterprise Administrator (CCEA) and Citrix Certified Sales
Professional (CCSP) certification programs. The updated certifications provide the following benefits:
- Updated Citrix MetaFrame Access
Suite content
- Integration with Citrix eLearning
- Updated core/elective requirements
- Formalized policies
The newly revamped certification programs benefit Citrix technicians and sales professionals by
ensuring up-to-date skills that lead to more successful implementations.
In addition, the new programs will increase
flexibility and eliminate confusion for anyone pursuing certification. You must update your
certifications no later than May 1, 2004. For more information visit us at
www.AltTech.com/training/citrixcert.
Technical Services
New Online Support Tool Coming Soon
Beginning in May 2004 we will be launching Incident-Based Telephone Support Contracts
(IBTSC), an online tool that will allow you to see how, when and for what
purposes your
customers are using their contracts.
Why is this important to you? Selling support
is only half the battle. Once your customers have purchased products and support, you
always should be looking
for opportunities to sell them more! With the new IBTSC system, you will be able to understand exactly
what issues your customers are having. You'll be able to offer additional support and product solutions before they even
pick up the phone. As soon as a customer opens or closes an incident,
you'll be notified so you can engage your customer from the onset of the issue.
Stay up-to-date on the contracts you sell your customers and how they are
using them!
Look for more information on IBTSC coming soon.
New Enhancements to the
Customer Partner Program in 2004!
A new way to use Universal Vouchers.
The addition of
Incident-based Telephone Support Contracts will allow members of our
Customer Partner Program to provide additional
support to your customers, with no out-of-pocket expense, increasing your margin.
How this program works...
- Universal Vouchers can be used for a 3-incident standard 8x5 business day contract. (Value of $1,095)
- Support contract term is six months.
- Support contracts are for use by end-users only.
- Universal Vouchers cannot be used for renewals of existing support contracts.
- Universal Vouchers cannot be used to extend the terms or incidents of existing support contracts.
- Universal Vouchers cannot be used for the purchase of additional 3-incident contracts for the same end-user.
Contact your AltTech account manager for more information on support contracts, or to
get enrolled in
the Customer Partner Program today!
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